New Pa rules to help customers switch electric suppliers
The Pennsylvania Public Utility Commission on Thursday adopted new rules governing competitive electric markets that it hopes will encourage suppliers to provide more innovative products and will make it easier for customers to switch suppliers.
Most of the changes brought about by the new framework will be invisible to customers. But the rules should reduce the frustrating administrative delays that required some customers to wait up to 45 days to switch suppliers. The new rules will shorten the waiting period and by 2015 should allow for instantaneous conversions.
About 35 percent of Pennsylvania's 5.6 million customers have switched. More information on electric shopping in Pennsylvania is available at the PUC's website: www.papowerswitch.com.